"Ready to use" Training Modules

Following is a list of various Management and General Development Modules that 3P Hospitality Resources keeps available on hand. However, we are not limited to the following programs and are open to discussing your company’s development needs and tailor suiting a program to meet those needs.

I. MANAGEMENT DEVELOPMENT MODULES

Effective Leadership

Aim:
Orientate participants with regards to the roles and functions of a leader and instill leadership qualities that inspire people to achieve the company’s mission and goals.

Content:
Company vision and mission, setting goals, the importance of managing performance to achieve business goals, influencing powers and strategies, setting the stage for high performance, resolving conflict and inspiring behavioral change.

Program duration is 14 hours (2 full days).

Training Skills (Train The Trainer)

Aim:
Instill understanding of the benefits of training and how it influences the bottom line by equipping participants with the skills they need to identify performance gaps and meet employee development needs in order to achieve the company’s goals.

Content:
Benefits of training, communication in training, the learning process, types of training, identifying needs for training, planning and preparing for training, developing material, facilitation techniques, managing different behaviors, and evaluating training success. The program also dedicates a full day for participants to put these theories to practice and gain immediate feedback on application.

Program duration is 21 hours (3 full days).

Managing Employee Performance

Aim:
Enable managers to achieve the goals of the company through instilling daily practices that sets the stage for higher performance.

Content:
Link between company goal and employee performance, review of the company’s employee performance management system, communicating expectations, the managing cycle, effective feedback, and record keeping.

Program duration is 14 hours (2 full days).

Time Management

Aim:
Increase efficiency and reduce stress through effective time and task management in the workplace as well as in the home.

Content:
Analyze space, review of systems set, effective delegation techniques, setting priorities, time and task allocation, dealing with time stealers, and stress management.

Program duration is 7 hours.

Goal Setting Workshop

Aim:
Coach participants in setting departmental goals based on the company’s mission statement and business plan.

Content:
Review of company mission statement and business goals, goals setting process, and how to communicate and measure those goals.

Program duration is 7 hours.

II. GENERAL DEVELOPMENT MODULES

Customer Care

Aim:
Orient participants of the key success factors in meeting and exceeding guest expectations consistently in the effort to minimize unnecessary costs due to competency deficiencies.

Content:
The customer’s perspective, building customer’s trust and confidence, customer influence, definition of Customer Care (includes body language, speech, and grooming), job mastery, the right attitude, and team effectiveness.

Program duration is 7 hours.

Salesmanship

Aim:
Equip participants with the skills they need to initiate and respond to selling opportunities within their job function.

Content:
Definition of sales, individual and corporate benefits, qualities of salesmanship, types of selling, motivating factors of buying, analyze selling opportunities, and self-presentation.

Program duration is 7 hours.

IMPLEMENTATION

To ensure optimum learning, the number of participants per session is kept to a minimum of 12 and a maximum of 16 persons.

EVALUATION

It is important to us that the results of the training delivered are visible to your company. Therefore, each participant is required to complete the Participant Action Plan upon conclusion of the training program to assess their receptiveness to the training content and to commit them to behavioral change on the job. This documentation becomes your tool to continuously measure and feedback their performance in accordance to the desired result.

PROVISIONS

Training material such as: training lesson plan, handouts for participants, and Power Point presentation are prepared by 3P Consultants.
Certification will be issued to participants that successfully complete a management development module.
Venue, presentation equipment (computer and LCD projector set-up, flipchart, and props), food and beverage required for and during the implementation of the training sessions are organized and borne by contracting company.