We recognize the challenges that many organizations or companies are going through to
keep employee morale and productivity high in the midst of the business downturn, particularly in tourism.
So, this week's TIP will be the first TIP of our MANAGING PRODUCTIVITY series
that is meant to assist you in identifying where your employees are at in order for you to take the
necessary action you need to keep them focused and on target with the company's vision and goals.

1. CONDUCT A SURVEY
Your first objective is to determine the staff's perception of the organization's structure.
Develop and personally distribute a survey to each member of your staff. Prevent suspicions
or fear by ensuring that all staff members understand that the survey is intended to improve
organizational productivity.
The survey should include information such as:

* job title of employee
* qualifications for the position ( allow staff to convey his/ her perception of this)
* department goal (allow staff to convey his/ her perception of this)
* departmental objectives (allow staff to convey his/ her perception of this)
* job responsibilities of employee (allow staff to convey his/ her perception of this)
* immediate supervisor (not the name, just the job title)
* comments on the survey (helps you evaluate survey results)

Many companies hesitate to conduct a survey fearing that they would only open a can of worms. However, this step is crucial in identifying issues or misconceptions that may be
hindering the company's prosperity and helps everyone get back on track.

Next week, we'll cover how the results of the survey is evaluated....