Hi all,

Got this from an associate of ours and am passing it on to you as the TIP Of The Week number 10!

Find out for yourselves its truth...

Somehow a smile can be heard over the phone.

Smiling PhoneWe sell a positive mental attitude as part of our product or service. People like to do business with positive people. A smile sells, and projects in telephone conversations. A trick of the trade is to have a mirror in view when selling on the phone. This is not always possible, but the principle applies that even when attempting to straighten out the most complex of situations, a smile projects and lightens the atmosphere. On a less-than-good day, we have to pump ourselves up a bit to add this skill to our package. This is one of the reasons it is best to return customer calls rather than take them. We can gear up for the task and are less likely to be run over by circumstances. In a profession where more things go wrong than go right, it is absolutely essential to develop a sunny disposition and project that with a smile and an appropriate sense of humor. Smile into the phone and it will be heard over the splash of your tears when things are not going your way. All sales professionals have ample, and sometimes daily, opportunities to develop and practice this skill. Take advantage of these situations to attempt a positive turn-around. A truly joyful smile may, on occasion, result.