Services

3P Hospitality Resources offers the following services:

Human Development and Management

Since 2003 3P Hospitality Resources has made of Training its specialty, delivering high quality, results driven training sessions over Indonesia.

3P Hospitality Resources has also developed a whole set of Human Resources procedures that will help your organization master its Human factor with proven tools.

Finally a newly specialty resides in coaching. Our experience, our willingness to grow persons, the opportunity to attend high level seminars to develop our knowledge led us to offer you this high quality service.
Our commitment is to stimulate, guide and promote the development of persons inside or outside their organization through tangible methods that will deliver measurable improvements.

Services available

3P Hospitality Resources provides services that function as the cornerstone for building an environment for high performance in your organization.

Need Analysis
Identify the organization’s current conditions and clarify the intended change that is required for higher performance.
Job Competency Audit
Gauge performance gaps and determine the necessary actions required to close the gaps and to arrive at the desired level of quality production.
Employee Opinion Survey
Ascertain employees' attitude towards the company, their superiors, their colleagues, their job, and the benefits in order to identify motivation factors of their employment.
Employee Performance Review System
Set up an annual or by-annual performance evaluation system for employees at all levels as well as training the personnel for application.
Policies & Procedures Development
Set-up a manual of the company’s operating policies and procedures.
Training Programs
We do not limit ourselves to ready made programs because we understand your need for training that complements your organization’s identity, culture, values, dynamism and structure. However, for consideration, the programs we design range from, and are not limited to, the following core skills:

  • Self Actualization
  • Presentation
  • Motivation
  • Communication
  • Customer Care
  • Leadership
  • Role Modeling
  • Training
  • Efficiency
  • Stress Management
  • Change Management
  • Conflict Management

It is important to us that your organization can measure the effectiveness of our programs. We support our training with follow-up mechanisms that help you monitor and reinforce application of the skills acquired.

Additionally, we have set-up this website so that it can be of use to you and your company. Not only by showcasing our services but also giving you some useful resources. You will find all those articles (either own made or collected from various websites) on the "Tip of the week", "Sales tips" and "quotes" sections. We hope you will enjoy reading them as much as we enjoy preparing them for you.

Coaching - what's it all about?

Coaching is a goal oriented, results focused professional alliance that helps clients bridge the gap between where they are now and where they want to be.

Coaches....

  1. Help people discover their goals and then reach those goals quickly.
  2. Challenge their clients to do more than they would have done by themselves.
  3. Focus their clients on the actions and behaviours that will produce significant results fast.
  4. Provide the structure, tools and perspective to help clients accomplish more in their lives.

Businesses and organisations are hiring coaches to get the best possible return on investment from their greatest assests - their people.

Coaches help businesses:

  1. Develop people to the next level.
  2. Facilitate greater work/life balance.
  3. Help a team achieve its goals.
  4. Improve individual's leadership skills.
  5. Improve staff retention.
  6. Improve individual and business performance.

3P Hospitality Resources has programs designed to meet the needs of both businesses and individuals.

Training Modules

"Ready to use" Training Modules

Following is a list of various Management and General Development Modules that 3P Hospitality Resources keeps available on hand. However, we are not limited to the following programs and are open to discussing your company’s development needs and tailor suiting a program to meet those needs.

I. MANAGEMENT DEVELOPMENT MODULES

Effective Leadership
Aim:
Orientate participants with regards to the roles and functions of a leader and instill leadership qualities that inspire people to achieve the company’s mission and goals.

Content:
Company vision and mission, setting goals, the importance of managing performance to achieve business goals, influencing powers and strategies, setting the stage for high performance, resolving conflict and inspiring behavioral change.

Program duration is 14 hours (2 full days).

Training Skills (Train The Trainer)
Aim:
Instill understanding of the benefits of training and how it influences the bottom line by equipping participants with the skills they need to identify performance gaps and meet employee development needs in order to achieve the company’s goals.

Content:
Benefits of training, communication in training, the learning process, types of training, identifying needs for training, planning and preparing for training, developing material, facilitation techniques, managing different behaviors, and evaluating training success. The program also dedicates a full day for participants to put these theories to practice and gain immediate feedback on application.

Program duration is 21 hours (3 full days).

Managing Employee Performance
Aim:
Enable managers to achieve the goals of the company through instilling daily practices that sets the stage for higher performance.

Content:
Link between company goal and employee performance, review of the company’s employee performance management system, communicating expectations, the managing cycle, effective feedback, and record keeping.

Program duration is 14 hours (2 full days).

Time Management
Aim:
Increase efficiency and reduce stress through effective time and task management in the workplace as well as in the home.

Content:
Analyze space, review of systems set, effective delegation techniques, setting priorities, time and task allocation, dealing with time stealers, and stress management.

Program duration is 7 hours.

Goal Setting Workshop
Aim:
Coach participants in setting departmental goals based on the company’s mission statement and business plan.

Content:
Review of company mission statement and business goals, goals setting process, and how to communicate and measure those goals.

Program duration is 7 hours.

II. GENERAL DEVELOPMENT MODULES

Customer Care
Aim:
Orient participants of the key success factors in meeting and exceeding guest expectations consistently in the effort to minimize unnecessary costs due to competency deficiencies.

Content:
The customer’s perspective, building customer’s trust and confidence, customer influence, definition of Customer Care (includes body language, speech, and grooming), job mastery, the right attitude, and team effectiveness.

Program duration is 7 hours.

Salesmanship
Aim:
Equip participants with the skills they need to initiate and respond to selling opportunities within their job function.

Content:
Definition of sales, individual and corporate benefits, qualities of salesmanship, types of selling, motivating factors of buying, analyze selling opportunities, and self-presentation.

Program duration is 7 hours.

IMPLEMENTATION

To ensure optimum learning, the number of participants per session is kept to a minimum of 12 and a maximum of 16 persons.

EVALUATION

It is important to us that the results of the training delivered are visible to your company. Therefore, each participant is required to complete the Participant Action Plan upon conclusion of the training program to assess their receptiveness to the training content and to commit them to behavioral change on the job. This documentation becomes your tool to continuously measure and feedback their performance in accordance to the desired result.

PROVISIONS

Training material such as: training lesson plan, handouts for participants, and Power Point presentation are prepared by 3P Consultants.
Certification will be issued to participants that successfully complete a management development module.
Venue, presentation equipment (computer and LCD projector set-up, flipchart, and props), food and beverage required for and during the implementation of the training sessions are organized and borne by contracting company.

Resort & Villa management

A team of highly specialized professionals is ready to make your hotel or villa successful commercially, operationally and financially

Resort & Villa Management Services

When 3P Hospitality Resources takes your property in our portfolio, we offer you the full array of services you can expect:

Operations

Human Resources

Sales & Marketing

Finance

Maintenance

Finally, we offer a wide range of consulting services, from Technical and pre-opening services, Cost Control, Internal Control Audit, Customer Satisfaction Survey to, of course, Human Resources.

Resort & Villa Development

The long term goal of 3P Hospitality Resources is to offer in every major leisure destination in Asia a choice of:

 

      CINNAMON - Lifestyle Boutique Resort or Villa

 
 

  SPLASH! - Family Friendly mid-range Resort or Villa

 
 

  VIVA! - Economy Class Resort

 
 

  MyOwnTime - Lifestyle Communities for BabyBoomers and their elders

 
 

The specification for each of those properties are detailed and ready to be implemented. Please contact us to know more.

 


 Concept developments and Consulting for hotels, restaurants and villas

Besides the four brands above that we plan to roll over Asia top Leisure destinations, we also develop on a continuing basis some concepts that we would be ready to propose to potential investors.
We have done over the years a couple of those conceptualizations, feel free to have a look by clicking here.

Please contact us for further information.

Examples of Concept development and Consulting for hotels, restaurants and villas

3P has made a number of conceptualization of projects in Indonesia and the United States putting the emphasis on respecting the clients budget requirements while putting creativity on its priority list.

You can see below some examples of what we have done until now:

Surya Long Beach Hotel (California – USA)

  • Concept proposal
  • Help in architectural design

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Thai Concept restaurant in Jl. Abimayu (Seminyak – Bali – Indonesia)

  • Market study
  • Concept proposal
  • Business plan
  • Financial projections

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Miniature Indonesia Park Concept (Jimbaran - Bali – Indonesia)

  • Market Study
  • Feasibility study
  • Business plan
  • Financial projections

Contact us for further information

Fees structure

Fee Summary
Our philosophy regarding our compensation is fundamentally that we make every attempt to create a situation where our clients never question our motivations. We try to align our fee structure to the owner's financial goals.
Management Contracts
We prefer to divide Management Fees into two parts.
The Base Management Fee is intended to cover our basic costs of providing our services. An Incentive Management Fee ties our profitability to the results of our efforts as shown in the profitability of the hotels we manage.
Base Fee
This is usually a percentage of Total Revenues, or a minimum monthly amount, whichever is greater.
The percentage ranges from two to four percent.
Incentive Fee
Once the owner’s financial goals for the hotel are understood and achievable results are agreed to, an Incentive Management Fee is negotiated which relates to those goals.
Consulting and Oversight Management Services
Consulting fees are negotiated on an individual basis depending on the services provided and the time involved. On certain projects, fixed fees are applied while others are on an hourly basis. Hourly fees vary with the level of staff experience necessary and the complexity of the assignment.